Our 2 day Open College Level 3 accredited course has been developed to provide young supervisors and managers with the necessary knowledge, skills and behaviours to increase their effectiveness in employee and customer relations.

This day focuses on general management skills and practises. We explore why people work, what motivates them, how to develop our communications skills to improve attitudes and performance.

Session 1 - Managing People

n What makes a good supervisor. Identify people skills and consider methods to improve.
n Communicating with staff, developing negotiation and influencing skills, putting these into practice.
n Motivating and leading with confidence, understanding what "drives" people so we can help them deliver their best at work.

Session 2 - Managing People

n Conflict management - customers and employees.
n Dealing with difficult situations and conflict in the workplace.
n Sickness and absences - common management problems reviewed.
n Grievance and discipline - understanding rights and responsibilities.

This day concentrates on the legal framework surrounding work. This module is delivered in a popular format and assumes no previous legal knowledge

Session 1 - Managing and the Legal Framework

n Statutory requirements.
n Equality and the Law.
n Company policies and procedures

Session 2 - Health and Safety

n Safety at work.
n Responsibilities.
n Assessing and Managing Risks.

The course has been designed with our National Education Department who provide training for many leading companies in the leisure, retail and hospitality sectors.

The course can either be held at our National Training College in Whalley Range, Manchester or at your place of work, or at your College.

This course concentrates on developing key-people skills and complements any National Vocational Qualification.

To register your interest, e-mail us today . . . courses@massiveyouth.com